Hotel Arenas Del Mar Resort, Tampico
About the Hotel
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Private beach
- Lift
Sports & Fitness
- Fitness centre
Services
- Room service
- Laundry
- Tours/Ticket assistance
Dining
- Restaurant
- Bar/ Lounge area
Children
- Babysitting/Child services
- Children's play area
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Sun terrace
Room features
- Air conditioning
- Sitting area
- Terrace
Media
- Flat-screen TV
Location
Reviews and Ratings
My stay at Arenas del Mar had its ups and downs. The room had issues with the AC and a slippery floor, but they upgraded us to a master suite with a free night after I reported it. Unfortunately, the dirty towels and floors were a nightmare. I couldn't enjoy the pool due to an injury from slipping, and they didn't cover my medical expenses. The lack of follow-up after my complaint was disappointing.
The hotel had some major issues with the room initially, but they eventually upgraded us to a master suite after the problems persisted. However, the lack of compensation for medical expenses and the negligence after reporting the incident were disappointing. Despite the room troubles, the spaciousness of the master suite was a positive surprise. Additionally, not being able to enjoy the pool due to an injury was a considerable downside.
My stay at Arenas del Mar was a mixed experience. The Jr. Suite had various issues from day one, including a humid floor causing a slip. The staff did relocate us to a Master Suite and offered one free night, but I believe more compensation was warranted given the inconveniences. The lack of follow-up after reporting my fall and the cleanliness issues were disappointing, especially since they didn't cover my medical expenses or show concern post-checkout. On the positive side, the room problems were eventually resolved, and the staff was helpful and accommodating.